"O Track-It! gera métricas em tempo real que permitem medir o fluxo de pedidos, a produtividade do técnico ("technician"), a satisfação do utilizador (“customer”) e a aderência aos níveis de serviço acordados!" - Isabel Costa

"Escolhemos o Track-It! porque demonstrou uma óptima relação custo benefício e uma enorme facilidade de utilização, para além de ser a ferramenta adoptada pelo grupo noutros países" - afirma Óscar Martins.

“I found lots of products that fitted my bill technically, but the prices were crazy. Then I came across Track-It! downloaded a demo and haven’t looked back since. Track-It! does just what it says on the tin – no hype or impossible promises, just real delivery.” - Paul Taylor, Comoputer Services Manager

“As a small/medium sized enterprise, it makes good business sense to get the most value for money by using as much of the functionality of Track-It! as possible. We’ve achieved extra benefits in addition to our original requirement for an auditing solution.” - Steve Donovan, IT Manager

“Our overriding objective in establishing a single, centralised system across the whole region, was to improve service and deliver cost savings,” - Rodger Murphy, IT Help Desk Service Manager

“Everything else was wildly expensive, overly-complex and unwieldy. As with any educational facility we’re price sensitive, but functionality of the software is of paramount importance. Bearing this in mind, the only logical choice for us was Track-It!” - Kevin Blake, IT Team

“For all its superb functionality, Track-It! was still remarkably easy-to-learn and use.” – Mike Pedley, IT Support Manager

“We chose Track-It! because it delivered all the requisite functionality at a realistic price. It was also extremely user-friendly.”
“Track-It! has enabled the team to do their jobs better and, consequently, our IT division is a more slick and professional operation.” – Sam Sambhi, IT Manager

“What was needed was an established proven solution, which could grow with us and was keenly priced.” – Chris Dare, Head of IT

“There are three specific modules within Track-It! which really make it stand out – Remote, Web and Email.” – Mike Cannings, Operations Assistant

“Help desk solutions are often considered to be high budget purchases. We had a specific budget in mind and were determined not to deviate from this; with Track-It! we didn’t need to!” - Paul Sylvester, IT Manager

“We are currently in the process of acquiring our FAST certification and are currently at the Gold Stage; Track-It! has been a key part of our compliance strategy.” - Gary Wiescher, Senior Systems Administrator